Support

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Frequently Asked Questions

How do I connect Apple Health?

hokou asks for HealthKit permission during onboarding. If you denied it, go to iOS Settings > Privacy & Security > Health > hokou and enable access.

My steps aren't updating

Make sure Apple Health has step data (check the Health app). hokou reads from Apple Health — it doesn't count steps itself. Try opening the app and pulling to refresh.

How do I cancel my subscription?

Go to Settings in hokou and tap "Manage Subscription", or go to iOS Settings > Your Name > Subscriptions > hokou.

How do I delete my account?

Go to Settings in hokou and tap "Delete Account". This permanently removes all your data.

I subscribed but it shows inactive

Try closing and reopening the app. Your subscription is tied to your Apple ID and should restore automatically. If not, tap "Manage Subscription" in Settings.

Can I change my creature?

Currently your creature is chosen during onboarding. We're working on adding the ability to switch creatures.